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To record an IVR greeting sound file:
- Navigate to 'Settings: Access Codes' and make sure that '*301' is set under 'AA Greetings'
- Dial '*301' from your extension and speak into the microphone after the tone
- The recorded sound file should be saved under 'greeting-$DATE.gsm' name
- Edit the IVR and select 'greeting-$DATE.gsm' under 'Greeting' option
- Click 'Save'
Now every call that comes into this IVR will play your cutom greeting message
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